Frequently asked questions

Frequently Asked Questions (FAQ)

1. What is ElintaShop?

ElintaShop is an online store for electronic components and industrial automation equipment, owned by UAB Elinta.
The company has been successfully operating for more than 30 years, providing solutions in electronics, automation, and equipment control.

2. How does the ordering process work?

Select the products and add them to your cart.

Review your cart, quantity, and total price.

Choose the delivery and payment method.

Confirm your order.

You will receive an order confirmation by email.

3. How long does delivery take?

Delivery within Lithuania usually takes 2–5 business days after the order is confirmed.
The exact time depends on the ordered items and your location.

4. What are the delivery costs?

Delivery costs depend on the parcel size, weight, and the chosen delivery method.

Free delivery may apply during special promotions or when the order reaches a certain amount.

5. Can I return an item if it doesn’t fit my needs?

Yes. If the item has not been used, is in its original packaging, and meets the set conditions, you can return it.
The return procedure and deadlines are described in the Purchase Rules.

6. What payment methods are available?

Bank transfer

Online banking

7. Do the products come with a warranty?

Yes. All products come with a manufacturer’s or seller’s warranty (if applicable).
The warranty duration and terms are specified in the product description or accompanying documents.

8. What should I do if I receive a damaged or incorrect item?

Please contact customer service immediately and provide a description of the issue along with photos.
We will arrange the return, replacement, or compensation according to the conditions.

9. How is my personal information protected?

Your data is processed in accordance with the Privacy Policy, following applicable laws and GDPR requirements.
The information is used only to process your order and ensure customer service.

10. How can I contact customer service?

Contact details:

Address: UAB Elinta, Terminalo g. 3, Biruliškių k., Kaunas district, LT-54469

Phone: +370 37 351987

Email: prekyba@elinta.lt